Accessibility Statement

Our commitment and conformance target

We aim for our public marketing website (the "Site") at woundcaregroup.com to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible to people with disabilities — including users who are blind or have low vision, who are deaf or hard of hearing, who have limited mobility, or who have cognitive or learning differences — and more usable for everyone.

Our design and engineering teams build with accessibility in mind from the start, including:

• Perceivable. Sufficient color contrast (4.5:1 for normal text, 3:1 for large text and meaningful UI graphics), text alternatives for images, captions/transcripts for any audio or video, and content that adapts to user-controlled text sizing and zoom up to 200%.
• Operable. Full keyboard navigability, visible focus indicators, no keyboard traps, skip-to-content links, generous click/tap targets, and no time-limited interactions on the marketing site.
• Understandable. Plain-language explanations of clinical services where possible, predictable navigation, labelled form fields, helpful error messages, and a clearly indicated default language (English) with a path to Spanish where available.
• Robust. Semantic HTML, ARIA where appropriate, and continued testing across modern browsers and assistive technologies (NVDA, JAWS, VoiceOver, TalkBack).

Conformance status

The Site is designed to be substantially conformant with WCAG 2.1 Level AA. "Substantially conformant" means most content meets the standard; we acknowledge that some content, particularly third-party embeds, may have known limitations and we work to remediate them. We re-assess conformance at least annually and whenever significant content or design changes are made.

Last formal accessibility review: 2026-06-29

Known limitations

We disclose the following known limitations transparently. We are working on improvements:

• Third-party embeds. If we embed a third-party map (e.g., Google Maps for our Mesa location) or social-media widget, those embeds inherit the accessibility of the third-party provider, which we do not control. Where feasible we provide a text alternative (street address, phone number, directions).
• PDF documents. Any PDFs we publish (for example, a referral form) will be made available in an accessible format on request; we work to publish PDFs that are tagged and screen-reader friendly.
• Wound clinical photography (if/when published). Clinical images include descriptive text alternatives. Graphic images, where used, are paired with a content warning and a non-graphic alternative.

How to report an accessibility issue

We welcome your feedback. If you encounter an accessibility barrier on the Site, or need information in an alternative format (large print, accessible PDF, plain text, spoken summary), please contact us and we will respond within a reasonable period — typically within five (5) business days — to acknowledge your request and provide the information or a remediation plan.

When contacting us, please include:

1. The URL of the page where you experienced the issue;
2. A description of the issue and what you were trying to do;
3. The browser, operating system, and any assistive technology you were using (if known);
4. Your preferred contact method for our response.

Formal complaints

If we do not adequately resolve your concern, you may also have rights under:

• The Americans with Disabilities Act (ADA) — U.S. Department of Justice, ada.gov;
• Section 504 of the Rehabilitation Act and Section 1557 of the Affordable Care Act — U.S. Department of Health and Human Services, Office for Civil Rights ("HHS OCR"), hhs.gov/ocr;
• The Arizonans with Disabilities Act (AzDA) — Arizona Attorney General's Office, Civil Rights Division;

as applicable.

Ongoing commitment

Accessibility is an ongoing effort. We commit to:

• Reviewing the Site against WCAG 2.1 AA at least annually and after material changes;
• Including accessibility acceptance criteria in our content, design, and engineering workflows;
• Training internal staff and contractors who publish content on accessibility basics (descriptive alt text, heading structure, plain language);
• Choosing third-party tools and embeds with accessibility in mind, and pressuring vendors to improve where they fall short;
• Updating this statement when our practices or the Site materially change.

Standards and methodology

This statement was prepared in alignment with:

• WCAG 2.1, Level AA — w3.org/TR/WCAG21;
• WAI-ARIA Authoring Practices — w3.org/WAI/ARIA/apg;
• the U.S. HHS OCR Section 1557 final rule (2024) digital-accessibility requirements;
• our internal wcag-aa-checklist.md, used for pre-launch and ongoing audits.

Testing methodology combines (a) automated tooling (axe DevTools, Lighthouse), (b) manual keyboard-only navigation, (c) screen-reader spot checks (NVDA on Windows, VoiceOver on macOS/iOS), and (d) color-contrast verification.